Which messages we deliver
- Activity alerts
- A new message, a reply, a contact request. Short, with a link into the platform and no content beyond what the member needs to decide whether to look.
- Account matters
- Address confirmation, password reset, security notice after an unusual login. These go out even when promotional mail is off, because they protect the account.
- Membership reminders
- Renewal dates and expiring features, sent once and early enough. Never as a countdown, never with invented urgency.
- Digests instead of floods
- Members who prefer fewer emails get one summary a day or a week instead of a message per event.
How we keep it decent
Platforms trust us with mail addressed to people who are often looking for something personal. That calls for restraint.
- No notification reveals private content in the subject line — the inbox may be read by someone else.
- Members who have not logged in for a long time receive less, not more. A dormant account is not a sales lead.
- One link removes a notification type; a second removes all of them. Both work without logging in.
- We send for the platform the member joined, under its name — never for partner sites they have not heard of.
- Bounced addresses are dropped after the first hard rejection.
Contact
Platform enquiries, complaints about a notification, and requests from blocklist operators:
Answered on working days. Complaints about unwanted mail are handled before anything else.